Customer Service Specialist

JOB RESPONSIBILITIES:
• Generates and publish graphical report presentation from extracted data in Corvu.
• Performs manual uploading of data in the SDS/GSDS application.
• Consolidates data, encodes and cleanse data from different sources including Quality,
• Logistics, and Operations divisions. Provides output to end customers in the respective sites.
• Review of holding or quarantine area to identify causes for incorrect handling of reports or emails.
• Reports immediately to immediate superior for corrective actions.
• Investigates public data information to match against internal data for accuracy.
• Ensure successful and timely uploading of data via MFG-PRO front-end
• Responsible for providing feedback regarding customer inquiries and support requirements
related to sales and operations data to immediate superior.
JOB QUALIFICATIONS
• Bachelor’s or College degree in Computer Science, Information Technology or
• Preference with at least one (1) year experience in back-office operations.
• Exposure in dealing and talking with end customers.
• Good communication skills
• Has strong customer service orientation;
• Willing to work in Biñan Laguna

 

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