Incident detection and recording
Investigation and diagnosis
Resolution and recovery as per agreed Service Levels (Agreed between Business and Onsite Support team)
Incident end-to-end ownership
Resolution, monitoring, tracking and communication
Identify root cause issues and deliver service improvement to eliminate them
Testing and Documentation of the code fixed
Include Daily Health-check of main components (Tibco BC, Tibco EMS)
Ensure proper behavior of critical interfaces (BW, Tibco Admin)
Including the execution of Enhancements
Identification of trends driving changes in code or infrastructure
Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
Must have at least 2-5 years of working experience in related field.
Knowledge in XML, SOAP, JSON, REST, Java, EDI, T-SQL is a must.
Knowledge in sFTP, FTP, MQ is a plus
Knowledge in Tibco BW, Enterprise Service Bus, Tibco Administrator, Tibco BC, Tibco Hawk, Java Message Service (JMS), Tibco RV, Tibco Adapters (File, ADB), Web Services, Tibco EMS, Tibco BE is a plus
Experience in RedHat 5.0 and Up, Windows Server 2012, Microsoft SQL Server and Spotfire is a plus
Applicants must be willing to work in BGC Taguig.